Thank you for shopping at Trends and Blings. We strive to provide you with the trendiest and highest quality products. However, we understand that there might be situations where you might need to request a refund. Please review our refund policy below.
1. Eligibility for Refunds:
1.1. We offer refunds for items that are eligible based on the criteria outlined below:
- The item must be returned within 7 days from the date of delivery.
- The item must be in unused condition, in its original packaging, and with all tags and accessories included.
- For items with hygiene concerns (e.g., earrings, undergarments), they must be unworn, with sealed packaging intact.
- Customized or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.
2. Non-Refundable Items:
2.1. The following items are non-refundable:
- Gift cards and electronic gift certificates.
- Final sale or clearance items.
- Items returned after the specified refund period.
- Customized or personalized items (unless defective or damaged).
- Items that are damaged due to misuse, abuse, or improper care.
3. How to Request a Refund:
3.1. To initiate a refund, please contact our customer support within 7 days of receiving your order. Please provide your order number, the reason for the refund, and any relevant details.
3.2. Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
4. Return Shipping:
4.1. You are responsible for the cost of return shipping, unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is received.
4.2. If the return is due to our error (e.g., wrong item shipped), we will provide you with a prepaid return label.
5. Refund Process:
5.1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed to your original payment method within 30 days. Please note that the time it takes for the refund to appear on your statement depends on your payment provider.
6. Contact Us:
If you have any questions or concerns about our refund policy, please contact us. Our customer support team is here to assist you.
7. Changes to This Policy:
We reserve the right to modify or update this refund policy at any time. The latest version will be posted on our website, and the "Effective Date" at the top will indicate the most recent revision.
Thank you for choosing Trends and Blings. We appreciate your business and aim to provide a hassle-free shopping experience.